Purpose
The conditions set out below govern the use of the website www.printzvestuario.pt and the purchase of the products available therein.
The use or purchase of products or services implies acceptance of the conditions mentioned below. These conditions may be amended without prior notice, and the customer should therefore read them before placing any order.
Identification
Printz Soluções de Vestuário is a registered trademark of the company Prodígio Anunciado - Comércio de Vestuário, Unipessoal Lda., registered under tax identification number 517223023.
Contact details
If you wish to contact us, you may use one of the following methods:
Correspondence Address: Rua do Ventoso, Nº 43 Lomar, Braga 4705-189 Braga, Portugal
Email: marketing@printzvestuario.pt
Telephone: (+351) 253 131 791
Monday to Friday, from 9:30 am to 6:30 pm
Use of the website
By accessing the website www.printzvestuario.pt, the customer undertakes to:
- Use the Website solely to browse or place legally valid orders.
- Not place any false or fraudulent orders.
- Provide us with a valid email address, postal address and/or any other information necessary for the proper processing of the order, in a truthful and accurate manner. The customer also consents to the use of such information in accordance with the Privacy Policy.
Quotations
i. Quotations shall be prepared based on the current price list of Printz Soluções de Vestuário, taking into account the specifications and quantities indicated by the customer at the time of the request.
ii. Any quotation including discounts shall be subject to prior consultation and validation by management and shall not be considered valid without such approval.
iii. Discounts may be granted depending on the volume of the order and will always be assessed on a case-by-case basis by management.
iv. The price list is subject to periodic updates and may be amended, particularly at the beginning of each year. Consequently, prices of previously agreed items, as well as new quotations, may be adjusted whenever significant changes occur in production, raw material or supply costs.
Orders
i. Orders and quotation requests must be made in writing via email to comercial@printzvestuario.pt, encomendas@printzvestuario.pt or info@printzvestuario.pt.
ii. Upon receipt, the request will be analysed and forwarded to the relevant departments for the preparation of a quotation, order confirmation and the development and approval of artwork mock-ups, where applicable.
iii. Any incomplete or incorrect information provided at the time of the request may affect deadlines, prices or the proper execution of the order. The company shall not be responsible for delays resulting from such situations.
Order confirmation
i. After the quotation is prepared, the request will be forwarded to the Orders Department for detailed analysis and any necessary adjustments prior to issuing the Order Note.
ii. The customer has until 5:00 pm on the same day of approval of the Order Note to request changes, exchanges or cancellations. Requests received after this time may incur additional costs, which shall be fully borne by the customer.
iii. Exceptions apply where:
a) The order approval or placement occurs after 5:00 pm, in which case the deadline for changes extends until 5:00 pm on the following working day;
b) The customer confirms in writing that the order is urgent, expressly assuming responsibility for deadlines and any additional costs.
iv. In the event of stock shortages or item unavailability, the customer may choose to:
a) Accept a suggested alternative item, subject to approval;
b) Await restocking, acknowledging that this will affect the delivery deadline;
c) Cancel the unavailable items. If advance payment has been made, a credit note will be issued for those items, while maintaining the remainder of the order, if applicable.
v. If the customer requests a full refund after production has started, refusal or return of the goods shall imply payment of the costs corresponding to items already produced, as well as supplier return costs, assessed case by case and fully borne by the customer. If production has not yet started, only return costs shall apply.
vi. By accepting the order, the customer declares full knowledge of the standard production and delivery timeframe of 10 to 15 working days after approval of the order or artwork (where applicable), which may be adjusted during peak periods.
vii. For occasional low-volume orders placed via WhatsApp, Printz Soluções de Vestuário reserves the right to consider exchanged messages as proof of receipt and approval of the order for production and invoicing purposes.
Design approval and customization
i. Logos and personalisation details must be sent by email to design@printzvestuario.pt or via WhatsApp.
ii. Approval of the design/mock-up must be provided in writing by email, SMS or WhatsApp message and shall be duly recorded.
a) If the customer uses temporary or auto-deleting messages (namely on WhatsApp), they acknowledge that this prevents subsequent verification of approval and accept full responsibility, and may not invoke the absence of records as grounds for contesting approved work.
iii. Artwork approval is mandatory prior to production, except for repeat orders using previously approved mock-ups.
iv. After formal approval, the company shall not be responsible for subsequent modification requests. Any post-approval changes may incur additional costs and/or new deadlines.
v. Mock-up images are for illustrative purposes only. In the absence of explicit size instructions from the customer, no claims regarding dimensions shall be accepted. Standard sizes are approximately 9 × 5 cm for chest applications and 28 × 10 cm for back applications. Larger dimensions will be adapted and quoted accordingly.
vi. Whenever possible, customer files should be sent in editable formats (.eps, .svg, .ai, .pdf or .png) to ensure proper artwork preparation and final quality.
vii. The company shall not be responsible for spelling errors, grammatical errors or incorrect data supplied by the customer (names, contacts, dates, logos, slogans, etc.) included in the approved mock-up.
viii. Slight colour variations may occur between the digital mock-up and the final product due to screen differences, printing processes, materials or production techniques. Such variations shall not be considered defects unless significantly inconsistent with the approved design.
ix. Certain details (very fine lines, gradients, effects or very small sizes) may not be feasible in embroidery or certain printing methods. Where applicable, the customer will be informed before production and required to approve necessary adjustments.
x. Production and delivery deadlines begin only after formal approval of the artwork. Delays in approval may result in adjusted timelines.
Payment terms
i. First Order
a) For a first order, billing and delivery details must be provided at the quotation stage.
b) After confirmation, a pro forma invoice and Order Note will be issued for full advance payment, regardless of order value.
c) Production will only begin after full payment of the pro forma invoice.
d) Upon completion and payment confirmation, an invoice-receipt will be issued and sent by email and/or delivered with the goods.
ii. Orders Equal to or Exceeding €1,000
a) Billing and delivery details will be requested at quotation stage.
b) A pro forma invoice will be issued for validation.
c) Payment conditions:
50% advance payment to start production;
Remaining 50% upon completion, mandatory prior to dispatch.
iii. 30-day payment terms are not automatic and require prior order history and management approval.
iv. Failure to comply with payment deadlines shall result in immediate referral to the company’s legal department and suspension of production, delivery or release of goods without prior notice.
v. The company reserves the right to revise delivery deadlines and refuse new orders while outstanding amounts remain unpaid.
Delivery
i. Shipping Costs
a) Orders equal to or exceeding €450 benefit from free shipping (except special conditions or international shipments).
b) Orders below €450 shall bear shipping costs indicated in the quotation or pro forma invoice.
ii. Dispatch
Orders will be dispatched after payment confirmation and release of goods.
iii. Delivery
Delivery deadlines are estimated and counted from the dispatch date. The company shall not be liable for delays caused by external factors (weather, transport issues, strikes, force majeure, carrier delays, incorrect delivery data, etc.).
iv. Receipt and Inspection
The customer must inspect the goods upon receipt. Visible damage or discrepancies must be reported in writing at delivery or within 48 hours. Failure to do so implies acceptance.
v. Failed Delivery Attempts
Additional costs resulting from failed delivery attempts due to customer-related reasons shall be borne exclusively by the customer.
Exchanges and returns
i. After customisation (printing, embroidery or other applications), exchanges or returns are not accepted, except in cases of manufacturing defects or errors attributable to the company.
ii. Exchanges are accepted only in cases of manufacturing defects, incorrect personalisation or incorrect items sent.
iii. Claims must be made within 10 working days of receipt, with proof.
iv. Errors approved in mock-ups, standard color variations, textile variations, or damage from improper use are not grounds for return.
Final provisions
i. Printz Soluções de Vestuário reserves the right to amend these Terms and Conditions, applying the version in force at the date of order confirmation.
ii. The invalidity of any clause does not affect the validity of the remaining provisions.
iii. Portuguese law shall apply to all matters not expressly covered herein.
In the event of a consumer dispute, the consumer may resort to the following entities for alternative resolution of consumer disputes:
- CNIACC - National Center for Information and Arbitration of Consumer Conflicts - Tel: 213 847 484; E-mail: cniacc@unl.pt
- Oporto Consumer Information and Arbitration Center - Tel: 253 508 349 / 225 029 791; E-mail: cicap@mail.telepac.pt
- Centro de Arbitragem de Conflitos de Consumo do Vale do Ave/Tribunal de Arbitragem - Tel.: 253 422 410; E-mail: triave@gmail.com
- Information Center. Mediation and Consumer Arbitration (Consumer Arbitration Court) - Tel: 253 617 604; E-mail: geral@ciab.pt
For more information consult the Consumer Portal at www.consumidor.gov.pt